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Is there a way to break out churn by self-serve users?

ned_trin_15912

Posting this for our SMB tier. We care most about response rate and I'm not sure the in-app survey is the lever. Talk me out of it?

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Comments

lena_webb_e29b1

Curious what cadence you landed on. We over-asked and renewal rate tanked.

wade_reyes_a4dd4

Have you tried routing it through Jira? Fixed the NPS gap for us.

wade_carr_ff57a

Honestly journey alerts didn't move response rate for us. Slack did more.

owen_holt_32c7a

Worth checking your CES window. Ours was skewed until we narrowed it.

lena_mehta_0c0c4

Following. We're about to do the same thing for new onboarding cohorts.

jack_dunn_cd0c1

Honestly CSAT surveys didn't move time-to-resolution for us. Snowflake did more.

esme_trin_d4c14

Following. We're about to do the same thing for renewals at risk.