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How we cut NPS reporting from days to minutes

nadia_ng_8880d

Quick one. Since we rolled it out to the support team, our CES has been all over the place. Is that a session replay config issue or are we reading it wrong?

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jack_pratt_5e6a0

Honestly session replay didn't move NPS for us. Microsoft Teams did more.

sam_ng_0ad87

+1. The Slack step is where ours kept breaking.

marcus_holt_f8074

Following. We're about to do the same thing for enterprise accounts.

zoe_trin_e0ff4

Honestly the in-app survey didn't move NPS for us. Segment did more.

sofia_rourke_3eb6a

Honestly segments didn't move churn for us. Intercom did more.

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