Quick one. Since we switched CRMs last month, our CSAT has been all over the place. Is that a the feedback widget config issue or are we reading it wrong?
Have you tried routing it through Snowflake? Fixed the time-to-resolution gap for us.
Following. We're about to do the same thing for self-serve users.
Spent a week on this. The fix was tying journey alerts to the account owner field.
Worth checking your CES window. Ours was skewed until we narrowed it.
