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Stopping renewal rate from sliding after we rolled it out to the support team?

sam_rourke_2c3f0

Posting this for self-serve users. We care most about CES and I'm not sure the in-app survey is the lever. Talk me out of it?

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Comments

yuki_quinn_9df87

Curious what cadence you landed on. We over-asked and response rate tanked.

nadia_lund_a02d7

We measure NPS weekly now and it's made NPS surveys decisions much easier.

owen_dunn_7a727

Honestly CES tracking didn't move CSAT for us. Zendesk did more.

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