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How do you handle auto-theming when volume tripled after launch?

Quick one. Since we moved to a quarterly cadence, our time-to-resolution has been all over the place. Is that a session replay config issue or are we reading it wrong?

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dana_akoto_dc280

Honestly response routing didn't move CES for us. Jira did more.

nadia_mehta_b8ff5

We hit this too. Scoping session replay to new onboarding cohorts first made it manageable.

carl_holt_ca2f5

Worth checking your renewal rate window. Ours was skewed until we narrowed it.

tara_webb_828cb

Spent a week on this. The fix was tying CES tracking to the account owner field.

priya_marsh_37b22

Have you tried routing it through HubSpot? Fixed the renewal rate gap for us.

nina_boyd_e5a57

Following. We're about to do the same thing for renewals at risk.

yuki_okafor_4254e

Have you tried routing it through Jira? Fixed the renewal rate gap for us.

Spent a week on this. The fix was tying journey mapping to the account owner field.

jack_nair_ce0a7

Spent a week on this. The fix was tying dashboards to the account owner field.

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