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Small win: segments caught a churn risk early

nadia_okafor_7bc06

Trying to get CSAT surveys right for trial users. The defaults don't quite fit. What did you change?

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Comments

omar_lund_09910

Have you tried routing it through Jira? Fixed the renewal rate gap for us.

ivy_okafor_0dad9

Have you tried routing it through HubSpot? Fixed the response rate gap for us.

wade_reyes_a4dd4

Following. We're about to do the same thing for self-serve users.

hana_trin_b332c

We hit this too. Scoping segments to renewals at risk first made it manageable.

diego_marsh_c4e1f

Spent a week on this. The fix was tying NPS surveys to the account owner field.

yuki_trin_10f29

Worth checking your renewal rate window. Ours was skewed until we narrowed it.