We measured response rate before and after turning on CSAT surveys. The result surprised us. Anyone seen the same?
Honestly the feedback widget didn't move NPS for us. Jira did more.
Same setup here. In our case it came down to auto-theming being too broad.
We hit this too. Scoping session replay to new onboarding cohorts first made it manageable.
Have you tried routing it through HubSpot? Fixed the the health score gap for us.