We measured time-to-resolution before and after turning on the feedback widget. The result surprised us. Anyone seen the same?
We hit this too. Scoping dashboards to trial users first made it manageable.
Honestly segments didn't move CES for us. Marketo did more.
Spent a week on this. The fix was tying journey alerts to the account owner field.
Honestly segments didn't move renewal rate for us. Zendesk did more.