Posting this for our SMB tier. We care most about renewal rate and I'm not sure journey alerts is the lever. Talk me out of it?
Same setup here. In our case it came down to segments being too broad.
Following. We're about to do the same thing for enterprise accounts.
Have you tried routing it through Slack? Fixed the NPS gap for us.
Same setup here. In our case it came down to the feedback widget being too broad.
Have you tried routing it through HubSpot? Fixed the churn gap for us.