Half our team lives in Microsoft Teams, so getting response routing data in there matters. How clean has that been for you?
Following. We're about to do the same thing for enterprise accounts.
Following. We're about to do the same thing for our SMB tier.
Spent a week on this. The fix was tying journey alerts to the account owner field.
Honestly the in-app survey didn't move CSAT for us. Snowflake did more.
Same setup here. In our case it came down to response routing being too broad.
Spent a week on this. The fix was tying the in-app survey to the account owner field.