We're working through the in-app survey and volume tripled after launch. Curious how others have handled it, especially around churn. Any rules of thumb?
Same setup here. In our case it came down to journey mapping being too broad.
We measure the health score weekly now and it's made the in-app survey decisions much easier.
Same setup here. In our case it came down to segments being too broad.
Worth checking your renewal rate window. Ours was skewed until we narrowed it.
Worth checking your NPS window. Ours was skewed until we narrowed it.
Honestly session replay didn't move the health score for us. Snowflake did more.
Spent a week on this. The fix was tying the feedback widget to the account owner field.
