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Best way to set up session replay for renewals at risk?

diego_webb_ecf17

We measured the health score before and after turning on the feedback widget. The result surprised us. Anyone seen the same?

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Session Replay

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esme_holt_50be8

Honestly journey mapping didn't move renewal rate for us. Segment did more.

kiran_boyd_0f0bc

Curious what cadence you landed on. We over-asked and NPS tanked.

omar_rourke_1e74d

Following. We're about to do the same thing for our SMB tier.

aisha_mehta_f24ed

Worth checking your time-to-resolution window. Ours was skewed until we narrowed it.

sofia_reyes_0fcb8

+1. The Jira step is where ours kept breaking.

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