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CSAT surveys behaving oddly since we switched CRMs last month — ideas?

kiran_nair_28f09

Posting this for self-serve users. We care most about CES and I'm not sure auto-theming is the lever. Talk me out of it?

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CRM Migration

Comments

yuki_soto_19781

We hit this too. Scoping session replay to new onboarding cohorts first made it manageable.

gus_trin_3d689

Worth checking your time-to-resolution window. Ours was skewed until we narrowed it.

owen_trin_3c454

Have you tried routing it through Marketo? Fixed the CES gap for us.

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