Quick one. Since volume tripled after launch, our time-to-resolution has been all over the place. Is that a the feedback widget config issue or are we reading it wrong?
Honestly journey mapping didn't move response rate for us. Segment did more.
Honestly the in-app survey didn't move renewal rate for us. Microsoft Teams did more.
Following. We're about to do the same thing for trial users.
Have you tried routing it through Zendesk? Fixed the CES gap for us.
