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Stopping CES from sliding after we switched CRMs last month?

diego_webb_6ecb0

We measured CSAT before and after turning on journey alerts. The result surprised us. Anyone seen the same?

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CRM Migration

Comments

hana_quinn_63ad5

Worth checking your time-to-resolution window. Ours was skewed until we narrowed it.

paul_mehta_08c95

Curious what cadence you landed on. We over-asked and NPS tanked.

diego_webb_6ecb0

+1. The Marketo step is where ours kept breaking.

lena_voss_56fc8

Honestly session replay didn't move CSAT for us. Marketo did more.

maya_mehta_43f96

Same setup here. In our case it came down to session replay being too broad.

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