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What worked for us setting up auto-theming

felix_vance_efe19

Quick one. Since we rolled it out to the support team, our NPS has been all over the place. Is that a NPS surveys config issue or are we reading it wrong?

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Comments

aisha_pace_ebee2

+1. The Jira step is where ours kept breaking.

jack_boyd_1b5dd

Worth checking your renewal rate window. Ours was skewed until we narrowed it.

jack_carr_95990

Have you tried routing it through Salesforce? Fixed the churn gap for us.

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