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Is there a way to break out NPS by our SMB tier?

jack_dunn_96383

Half our team lives in Marketo, so getting dashboards data in there matters. How clean has that been for you?

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Comments

zoe_okafor_f5535

We hit this too. Scoping journey alerts to our SMB tier first made it manageable.

liam_frei_62768

We hit this too. Scoping session replay to self-serve users first made it manageable.

jack_dunn_46a25

Same setup here. In our case it came down to the feedback widget being too broad.

theo_rourke_4b9f4

We measure renewal rate weekly now and it's made NPS surveys decisions much easier.

aisha_sato_d240f

Worth checking your CES window. Ours was skewed until we narrowed it.

sam_soto_216ea

Worth checking your the health score window. Ours was skewed until we narrowed it.