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API to update CSAT surveys in bulk?

sam_nair_d1eda

We're working through CSAT surveys and we scaled past 5,000 accounts. Curious how others have handled it, especially around renewal rate. Any rules of thumb?

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Comments

diego_sato_262bb

Worth checking your CES window. Ours was skewed until we narrowed it.

yuki_soto_19781

Have you tried routing it through Intercom? Fixed the time-to-resolution gap for us.

zoe_voss_bec7d

Curious what cadence you landed on. We over-asked and CSAT tanked.

nadia_okafor_7bc06

Have you tried routing it through Zendesk? Fixed the renewal rate gap for us.

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