Quick one. Since we scaled past 5,000 accounts, our time-to-resolution has been all over the place. Is that a dashboards config issue or are we reading it wrong?
We measure NPS weekly now and it's made session replay decisions much easier.
Have you tried routing it through Snowflake? Fixed the response rate gap for us.
Curious what cadence you landed on. We over-asked and churn tanked.
