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Is there a way to break out time-to-resolution by self-serve users?

omar_trin_af324

Posting this for new onboarding cohorts. We care most about time-to-resolution and I'm not sure NPS surveys is the lever. Talk me out of it?

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Time to Resolution

Comments

mira_nair_954e1

Have you tried routing it through HubSpot? Fixed the time-to-resolution gap for us.

jack_dunn_46a25

We measure CES weekly now and it's made response routing decisions much easier.

wade_marsh_40f9c

We hit this too. Scoping response routing to self-serve users first made it manageable.

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