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What we shipped with session replay this quarter

ned_sato_6696e

Quick one. Since we rolled it out to the support team, our CSAT has been all over the place. Is that a the feedback widget config issue or are we reading it wrong?

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Comments

ned_webb_27b43

Honestly CSAT surveys didn't move the health score for us. Jira did more.

diego_reyes_c15f0

Honestly response routing didn't move CES for us. Slack did more.

paul_quinn_3fcef

Have you tried routing it through Zapier? Fixed the response rate gap for us.

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