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Our playbook for session replay across enterprise accounts

mira_pace_fa417

Posting this for self-serve users. We care most about CSAT and I'm not sure CES tracking is the lever. Talk me out of it?

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sam_voss_cfa96

We hit this too. Scoping the in-app survey to trial users first made it manageable.

sofia_webb_280fd

We measure churn weekly now and it's made CES tracking decisions much easier.

theo_soto_1b62b

We measure the health score weekly now and it's made CSAT surveys decisions much easier.

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