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Best way to set up CES tracking for renewals at risk?

zoe_trin_e0ff4

We measured CSAT before and after turning on CES tracking. The result surprised us. Anyone seen the same?

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Comments

omar_okafor_5a64f

We measure response rate weekly now and it's made journey alerts decisions much easier.

ruth_carr_7aadb

Curious what cadence you landed on. We over-asked and CES tanked.

felix_pace_278a9

Following. We're about to do the same thing for new onboarding cohorts.

jack_ng_dada6

+1. The Jira step is where ours kept breaking.

zoe_trin_e0ff4

Worth checking your renewal rate window. Ours was skewed until we narrowed it.

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