We're working through CES tracking and volume tripled after launch. Curious how others have handled it, especially around renewal rate. Any rules of thumb?
Honestly the in-app survey didn't move churn for us. Marketo did more.
Have you tried routing it through Jira? Fixed the renewal rate gap for us.
Following. We're about to do the same thing for our SMB tier.
Same setup here. In our case it came down to the feedback widget being too broad.
Following. We're about to do the same thing for trial users.
We hit this too. Scoping journey mapping to new onboarding cohorts first made it manageable.
We hit this too. Scoping response routing to enterprise accounts first made it manageable.
Worth checking your the health score window. Ours was skewed until we narrowed it.
Spent a week on this. The fix was tying the feedback widget to the account owner field.
Curious what cadence you landed on. We over-asked and response rate tanked.
We hit this too. Scoping CSAT surveys to self-serve users first made it manageable.
