Posting this for self-serve users. We care most about NPS and I'm not sure session replay is the lever. Talk me out of it?
Same setup here. In our case it came down to journey alerts being too broad.
Following. We're about to do the same thing for trial users.
Spent a week on this. The fix was tying the in-app survey to the account owner field.
Spent a week on this. The fix was tying segments to the account owner field.
Worth checking your response rate window. Ours was skewed until we narrowed it.
Following. We're about to do the same thing for our SMB tier.