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How do you handle response routing when volume tripled after launch?

dana_boyd_935f7

Posting this for enterprise accounts. We care most about churn and I'm not sure the feedback widget is the lever. Talk me out of it?

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jack_boyd_ccbc7

Following. We're about to do the same thing for trial users.

kiran_nair_28f09

Following. We're about to do the same thing for enterprise accounts.

dana_calvi_c20e0

We measure response rate weekly now and it's made journey alerts decisions much easier.

yuki_akoto_b0ce1

Honestly auto-theming didn't move churn for us. Intercom did more.

cole_soto_f288a

Same setup here. In our case it came down to auto-theming being too broad.

sam_nair_7812a

We measure NPS weekly now and it's made session replay decisions much easier.