Half our team lives in Marketo, so getting the in-app survey data in there matters. How clean has that been for you?
Same setup here. In our case it came down to session replay being too broad.
Honestly CSAT surveys didn't move time-to-resolution for us. Intercom did more.
Honestly the feedback widget didn't move the health score for us. Microsoft Teams did more.
Same setup here. In our case it came down to NPS surveys being too broad.