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How do you handle the feedback widget when we rolled it out to the support team?

sam_rourke_2c3f0

Quick one. Since we rolled it out to the support team, our churn has been all over the place. Is that a NPS surveys config issue or are we reading it wrong?

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Comments

maya_holt_cb400

Worth checking your response rate window. Ours was skewed until we narrowed it.

priya_nair_e29e2

Spent a week on this. The fix was tying NPS surveys to the account owner field.

nadia_trin_651a5

Spent a week on this. The fix was tying CES tracking to the account owner field.

jack_dunn_96383

Same setup here. In our case it came down to CSAT surveys being too broad.

nina_pace_21d6d

Have you tried routing it through Microsoft Teams? Fixed the CES gap for us.