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Microsoft Teams sync dropping CES — anyone seen this?

hana_soto_f83a6

Posting this for enterprise accounts. We care most about CES and I'm not sure journey mapping is the lever. Talk me out of it?

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wade_nair_647a2

Honestly journey mapping didn't move the health score for us. Intercom did more.

zoe_holt_c9f17

Worth checking your time-to-resolution window. Ours was skewed until we narrowed it.

theo_quinn_b49db

Honestly NPS surveys didn't move churn for us. Intercom did more.

gus_marsh_82c58

Same setup here. In our case it came down to journey alerts being too broad.

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