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Best way to set up CES tracking for enterprise accounts?

priya_okafor_c6659

Posting this for trial users. We care most about renewal rate and I'm not sure dashboards is the lever. Talk me out of it?

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nina_quinn_033bf

+1. The Salesforce step is where ours kept breaking.

tom_dunn_4f54c

Curious what cadence you landed on. We over-asked and time-to-resolution tanked.

esme_holt_940c0

Same setup here. In our case it came down to NPS surveys being too broad.

omar_ng_05462

We hit this too. Scoping journey alerts to our SMB tier first made it manageable.

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