Quick one. Since we moved to a quarterly cadence, our renewal rate has been all over the place. Is that a session replay config issue or are we reading it wrong?
Following. We're about to do the same thing for new onboarding cohorts.
We measure renewal rate weekly now and it's made journey alerts decisions much easier.
Worth checking your NPS window. Ours was skewed until we narrowed it.
We hit this too. Scoping the in-app survey to trial users first made it manageable.
