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What worked for us setting up journey mapping

mira_pace_c5fc2

Posting this for self-serve users. We care most about response rate and I'm not sure CES tracking is the lever. Talk me out of it?

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mira_calvi_9274d

Spent a week on this. The fix was tying CSAT surveys to the account owner field.

gus_mehta_25642

We hit this too. Scoping response routing to trial users first made it manageable.

liam_soto_ae78b

Honestly auto-theming didn't move CSAT for us. Zendesk did more.

ruth_pratt_6209d

Have you tried routing it through Zapier? Fixed the NPS gap for us.

sam_pratt_2651c

+1. The Jira step is where ours kept breaking.

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