Trying to get segments right for trial users. The defaults don't quite fit. What did you change?
Have you tried routing it through Segment? Fixed the CSAT gap for us.
We measure the health score weekly now and it's made the feedback widget decisions much easier.
Spent a week on this. The fix was tying response routing to the account owner field.
Worth checking your NPS window. Ours was skewed until we narrowed it.
