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Best way to set up journey mapping for new onboarding cohorts?

yuki_okafor_4254e

Quick one. Since we moved to a quarterly cadence, our CSAT has been all over the place. Is that a session replay config issue or are we reading it wrong?

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paul_ng_620ef

+1. The Intercom step is where ours kept breaking.

theo_quinn_b49db

Spent a week on this. The fix was tying response routing to the account owner field.

carl_holt_34497

We hit this too. Scoping the in-app survey to our SMB tier first made it manageable.

yuki_pratt_2cb42

We hit this too. Scoping response routing to our SMB tier first made it manageable.

dana_nair_01e35

Curious what cadence you landed on. We over-asked and NPS tanked.

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