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What worked for us setting up CES tracking

dana_webb_a9227

Posting this for new onboarding cohorts. We care most about CES and I'm not sure NPS surveys is the lever. Talk me out of it?

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ravi_soto_00019

Have you tried routing it through HubSpot? Fixed the churn gap for us.

zoe_sato_651da

Spent a week on this. The fix was tying the feedback widget to the account owner field.

omar_pratt_a9929

Curious what cadence you landed on. We over-asked and renewal rate tanked.

yuki_soto_19781

Following. We're about to do the same thing for renewals at risk.

nina_ng_59a15

We hit this too. Scoping journey mapping to renewals at risk first made it manageable.

paul_vance_883c2

Have you tried routing it through Snowflake? Fixed the CSAT gap for us.