Quick one. Since we added a second product line, our time-to-resolution has been all over the place. Is that a journey mapping config issue or are we reading it wrong?
Honestly CES tracking didn't move CES for us. Slack did more.
Spent a week on this. The fix was tying journey alerts to the account owner field.
Curious what cadence you landed on. We over-asked and NPS tanked.
Honestly session replay didn't move response rate for us. Intercom did more.