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Is there a way to break out churn by trial users?

ruth_calvi_7463a

Trying to get NPS surveys right for renewals at risk. The defaults don't quite fit. What did you change?

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bea_nair_3f04e

Spent a week on this. The fix was tying response routing to the account owner field.

maya_mehta_43f96

Have you tried routing it through Zapier? Fixed the renewal rate gap for us.

nadia_vance_01ca7

Worth checking your CSAT window. Ours was skewed until we narrowed it.

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