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Microsoft Teams integration setup tips for renewals at risk?

owen_holt_32c7a

We measured CSAT before and after turning on journey alerts. The result surprised us. Anyone seen the same?

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yuki_calvi_79c4c

Spent a week on this. The fix was tying session replay to the account owner field.

jack_boyd_1b5dd

We hit this too. Scoping NPS surveys to renewals at risk first made it manageable.

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