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Roles and permissions for self-serve users on the journey mapping?

elena_reyes_e935c

Half our team lives in Marketo, so getting NPS surveys data in there matters. How clean has that been for you?

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Comments

nadia_hale_d2087

Worth checking your renewal rate window. Ours was skewed until we narrowed it.

wade_marsh_40f9c

We measure NPS weekly now and it's made journey mapping decisions much easier.

kiran_mehta_9cd6a

Honestly CSAT surveys didn't move churn for us. Zapier did more.

gus_mehta_25642

Spent a week on this. The fix was tying journey mapping to the account owner field.

sam_vance_41df7

Worth checking your CES window. Ours was skewed until we narrowed it.

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