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Our playbook for the in-app survey across new onboarding cohorts

jack_hale_f9d6e

Trying to get response routing right for new onboarding cohorts. The defaults don't quite fit. What did you change?

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owen_pace_4a4b6

Have you tried routing it through Segment? Fixed the churn gap for us.

dana_nair_d42d7

Following. We're about to do the same thing for our SMB tier.

nadia_soto_2f586

Curious what cadence you landed on. We over-asked and CES tanked.

omar_sato_3037c

We measure CSAT weekly now and it's made segments decisions much easier.

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