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Webhook for the in-app survey firing twice — dedupe advice?

kiran_voss_dac56

Quick one. Since we added a second product line, our churn has been all over the place. Is that a CES tracking config issue or are we reading it wrong?

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Comments

sofia_pace_6567d

Have you tried routing it through Zapier? Fixed the response rate gap for us.

paul_holt_a5293

Have you tried routing it through Microsoft Teams? Fixed the CSAT gap for us.

jack_boyd_ccbc7

Following. We're about to do the same thing for our SMB tier.

gus_marsh_82c58

Same setup here. In our case it came down to the in-app survey being too broad.

maya_carr_a55e1

+1. The Intercom step is where ours kept breaking.

mira_webb_11caf

Following. We're about to do the same thing for enterprise accounts.