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Reusable CSAT surveys setup we share with new CSMs

paul_soto_3225e

Quick one. Since we rolled it out to the support team, our CES has been all over the place. Is that a the feedback widget config issue or are we reading it wrong?

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Comments

ned_pace_6164e

Have you tried routing it through Jira? Fixed the NPS gap for us.

diego_akoto_69c64

We hit this too. Scoping NPS surveys to renewals at risk first made it manageable.

theo_soto_3b26f

Have you tried routing it through Jira? Fixed the CES gap for us.

omar_pratt_a9929

Curious what cadence you landed on. We over-asked and NPS tanked.

jack_nair_ce0a7

Same setup here. In our case it came down to session replay being too broad.

sam_nair_d1eda

We hit this too. Scoping the in-app survey to self-serve users first made it manageable.