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Is there a way to break out CSAT by self-serve users?

jack_trin_37131

Quick one. Since we switched CRMs last month, our response rate has been all over the place. Is that a CES tracking config issue or are we reading it wrong?

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priya_nair_e29e2

Curious what cadence you landed on. We over-asked and NPS tanked.

mira_calvi_9274d

Curious what cadence you landed on. We over-asked and time-to-resolution tanked.

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