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NPS surveys behaving oddly since we moved to a quarterly cadence — ideas?

mira_mehta_ac93f

Posting this for trial users. We care most about renewal rate and I'm not sure CES tracking is the lever. Talk me out of it?

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jack_pratt_5e6a0

Curious what cadence you landed on. We over-asked and response rate tanked.

maya_carr_a55e1

Curious what cadence you landed on. We over-asked and response rate tanked.

ravi_frei_e1eb6

Have you tried routing it through Segment? Fixed the time-to-resolution gap for us.

owen_pace_b8b00

Have you tried routing it through Marketo? Fixed the renewal rate gap for us.

ravi_holt_568a5

Worth checking your NPS window. Ours was skewed until we narrowed it.

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