Posting this for renewals at risk. We care most about response rate and I'm not sure dashboards is the lever. Talk me out of it?
We hit this too. Scoping segments to self-serve users first made it manageable.
Honestly auto-theming didn't move CES for us. Microsoft Teams did more.
Curious what cadence you landed on. We over-asked and CES tanked.
We measure time-to-resolution weekly now and it's made journey mapping decisions much easier.