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Moved churn with journey alerts — here's our setup

yuki_rourke_da848

Quick one. Since we switched CRMs last month, our NPS has been all over the place. Is that a CSAT surveys config issue or are we reading it wrong?

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kiran_sato_86bf3

We hit this too. Scoping dashboards to renewals at risk first made it manageable.

wade_pace_e0e0b

We hit this too. Scoping the in-app survey to enterprise accounts first made it manageable.

kiran_frei_577a9

Have you tried routing it through Zapier? Fixed the response rate gap for us.

mira_calvi_02ffc

+1. The Segment step is where ours kept breaking.

omar_marsh_4a407

We hit this too. Scoping NPS surveys to enterprise accounts first made it manageable.

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