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Best way to set up journey alerts for self-serve users?

hana_pace_ff92b

Quick one. Since we rolled it out to the support team, our NPS has been all over the place. Is that a journey alerts config issue or are we reading it wrong?

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Comments

paul_mehta_08c95

Have you tried routing it through Marketo? Fixed the response rate gap for us.

diego_lund_13588

Worth checking your renewal rate window. Ours was skewed until we narrowed it.

cole_trin_4cbd7

Same setup here. In our case it came down to session replay being too broad.

mira_calvi_9274d

Worth checking your CSAT window. Ours was skewed until we narrowed it.

ruth_akoto_cad40

+1. The Slack step is where ours kept breaking.

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