Half our team lives in Marketo, so getting the feedback widget data in there matters. How clean has that been for you?
Have you tried routing it through Zapier? Fixed the CSAT gap for us.
Honestly journey mapping didn't move time-to-resolution for us. Intercom did more.
+1. The Zapier step is where ours kept breaking.
We hit this too. Scoping auto-theming to renewals at risk first made it manageable.
Spent a week on this. The fix was tying the in-app survey to the account owner field.