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Pulling time-to-resolution out through the API for our warehouse

tom_reyes_5d489

We measured CSAT before and after turning on CES tracking. The result surprised us. Anyone seen the same?

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nina_quinn_033bf

Honestly NPS surveys didn't move renewal rate for us. HubSpot did more.

aisha_lund_026da

Following. We're about to do the same thing for renewals at risk.

jack_trin_37131

Worth checking your time-to-resolution window. Ours was skewed until we narrowed it.

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