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Slack vs Segment for pushing CES tracking data?

ned_vance_53b58

Posting this for self-serve users. We care most about renewal rate and I'm not sure session replay is the lever. Talk me out of it?

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Comments

gus_nair_167fc

Worth checking your the health score window. Ours was skewed until we narrowed it.

yuki_ng_00693

+1. The Salesforce step is where ours kept breaking.

sofia_marsh_a402f

Honestly journey mapping didn't move the health score for us. Segment did more.

tara_pace_ef88e

We measure churn weekly now and it's made the feedback widget decisions much easier.

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